Centre Terms

This agreement is between Player Bash Pty Ltd (Player Bash, “we”, “us”) and the business operating the sports centre listed on our platform (you, the Centre).

It applies from the moment you submit your centre for listing, and together with any commercial terms we agree with you in writing — your subscription, add-ons and payout schedule — it is the whole agreement between us about the platform.

The person accepting this agreement warrants they are authorised to bind the Centre.

• You create a centre account in the Player Bash portal and give us accurate details about your business, your venue, your courts and your pricing.
• You complete payment onboarding with Stripe, our payment provider, through the link we give you. Stripe verifies your business and collects the identity and bank details it needs. That process is hosted by Stripe — we never see your identity documents.
• You give us your ABN. We check it against the ATO checksum, and we pass it to Stripe so both records describe the same business.
• We review your centre before it goes live. Listing is at our discretion — see clause 3.

Your centre becomes bookable only once Stripe confirms your account can accept payments. Until then players will not see it, because a booking we cannot charge for is a booking we cannot honour.

We are required by our payment provider to review every centre on the platform, and we do. You represent and warrant, on an ongoing basis, that:

• you operate a genuine sports or recreation facility, and the bookings you sell through Player Bash are for access to that facility and related services;
• your business is not engaged in any activity on Stripe’s restricted businesses list, and you will tell us before you change what you sell through the platform;
• you hold every licence, registration, permit and insurance your operation requires, including public liability insurance;
• you comply with all applicable laws, including work health and safety, anti-discrimination, child safety and consumer law;
• the business details, ownership and bank account you give us are true and belong to the Centre.

If any of these stops being true, tell us immediately. We may suspend your listing while we look into it.

• Honour every booking. A slot shown as available and paid for is a slot the player is entitled to use.
• Keep availability and prices accurate. If you take bookings through another system as well, it is your responsibility to keep the two from colliding.
• Tell us early if you can’t supply. Contact us as soon as you know, so we can tell the player, refund them and offer an alternative.
• Keep the venue fit for use — safe, clean, lit, and as described in your listing.
• Treat players fairly and consistently with the players who book with you directly, including on access, pricing and facilities.
• Don’t divert bookings. Please don’t use Player Bash to find players and then push them to book off-platform to avoid our fee.

The player pays the court price you set. We collect that payment, deduct our charges, and the balance is credited to your connected account.

Money is held on the player’s card when they book and settled when their cancellation window closes. Your net amount is credited at settlement, not at the moment of booking.

Where a player splits a booking across several cards, each co-player pays their own share plus a split payment fee. That fee covers the extra processing cost, so your net amount is exactly the same as it would have been on a single payment.

• Payouts go to the bank account you verified with Stripe. You cannot change the payout schedule yourself — payouts are initiated by Player Bash, on the schedule we agree with you.
• We may hold back a reasonable reserve from a payout, and may delay the release of recent takings, to cover refunds, chargebacks and adjustments that have not yet settled. We will tell you the basis on which we do this.
• Anything you owe us under clause 7 is withheld from your payout before it is sent.
• You receive a statement for each payout showing the bookings included, the refunds applied, the fees deducted and the net amount.
• Payment timing to your bank is governed by your bank and by Stripe’s settlement times, which we don’t control.

Beyond the per-booking fee in clause 5, we may agree a subscription with you — a named plan, an amount and a billing interval — and optional add-ons.

• Add-ons are activated by us at your request. Requesting one is not the same as switching it on, because switching it on changes what you pay.
• Subscription and add-on charges are withheld from your next payout, not charged to a card or direct-debited.
• If a payout is too small to cover what is outstanding, the uncovered charges stay outstanding and are taken from a later payout. We do not part-collect a charge.
• We will give you at least 30 days’ notice in writing before changing your subscription amount or the per-booking fee. If you don’t accept the change you may end this agreement under clause 14 before it takes effect.

You set your own cancellation terms for your centre, within the platform’s framework:

• A free cancellation window — how long before the start time a player can cancel without a penalty. If you don’t set one, the platform defaults apply: 12 hours for court bookings, 24 for matches, 48 for tournaments.
• A late cancellation fee — either a fixed amount or a percentage of the court price, never more than the court price. This fee is yours, as compensation for a slot you can no longer re-let. We don’t take a share of it.

Both the window and the fee are shown to the player before they book and again before they confirm a cancellation.

If you cancel a booking, or a court is unusable when the player arrives, the player is refunded in full — including our booking fee, which we absorb. We may recover the court price element from you where the cancellation was within your control.

Player Bash is responsible to the player for refunds, chargebacks and payment-related fines. You do not have to deal with the player’s bank, and you will never be asked to refund a player directly for a booking made through us.

That responsibility works alongside the following:

• When a booking is refunded, the portion of that refund attributable to the court price is reversed from your account, because that money was passed to you for a booking that did not happen.
• Where a chargeback arises from something within your control — the court wasn’t available, the facility was not as described, a player was refused entry — we may recover the court price element and any associated fee from you, from a future payout.
• We will ask you for evidence to defend a chargeback and will give you a reasonable time to provide it.
• If your connected account goes into negative balance, you must restore it. We may set off what you owe against future payouts.
• We carry the loss where a chargeback results from card fraud with no fault on your part.

Payment regulation requires ongoing verification. Stripe may ask for more information at any time — including well after you have gone live — for example when a director changes, a document expires, or a risk review is triggered.

We commit to:

• showing outstanding requirements in your portal, in plain language, with what is needed and by when;
• telling you when your account is affected by a risk or fraud-prevention action, or when a requirement is overdue and your ability to take bookings or receive payouts is at risk;
• giving you a working link into Stripe’s hosted onboarding so you can supply what is needed.

You commit to:

• responding to those requests promptly, and keeping your business, ownership, contact and bank details current;
• telling us if your business is sold, restructured, or stops trading.

We provide support to you for payment and risk matters — settlement questions, payout timing, fee queries, refunds, chargebacks, verification requirements and account restrictions. Email support@playerbash.com and we will acknowledge within 2 business days.

For anything about a specific payout or invoice, use billing@playerbash.com and quote the payout reference from your statement.

• You are responsible for your own tax, including any GST on the court price. We do not collect or remit GST on your behalf, and your payout statements do not include a GST breakdown of your own supplies.
• Player Bash is not currently registered for GST, so no GST is charged on our fees. If that changes we will tell you and reissue our documents accordingly.
• Statements we issue are payout statements, not tax invoices for your supplies. Your own accounting records remain your responsibility.
• You should get your own tax advice.

• We give you the player information you need to run a booking — name, booking details, and contact details where required.
• You may use that information only to provide and manage that booking and your relationship with that player at your centre.
• You must not sell it, add players to a marketing list without their consent, or use it for anything unrelated.
• You must comply with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth) in relation to that information, and keep it secure.
• Tell us within 24 hours if player information you hold is lost or exposed, so we can meet our notification obligations.

Our handling of personal information is set out in our Privacy Policy.

• This agreement runs until either of us ends it. You may end it with 30 days’ notice in writing; we may do the same.
• We may suspend or remove your listing immediately where there is a safety risk, suspected fraud, a legal requirement, a serious breach of this agreement, or a loss of your payment capability.
• Bookings already made must still be honoured, or refunded to the player.
• On termination we pay you what you are owed, less anything you owe us and less a reasonable reserve held for a period against late refunds and chargebacks.
• Clauses on refunds and losses, tax, privacy, liability and governing law survive termination.

Nothing in this clause limits rights that cannot be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law where it applies to you.

• We provide the platform with reasonable care and skill but don’t warrant it will be uninterrupted or error-free, and we’re not liable for lost bookings caused by an outage outside our reasonable control.
• Where our liability can lawfully be limited, our total liability to you in any 12-month period is limited to the total fees we earned from your centre in that period.
• Neither of us is liable for indirect or consequential loss to the extent the law permits that exclusion.
• You indemnify us against claims, losses and costs arising from injury or damage at your venue, your failure to supply a booked slot, your breach of this agreement, or your breach of law.
• You must hold current public liability insurance appropriate to your operation, and produce evidence of it on request.

We may update this agreement. For changes that materially affect your rights, your obligations or what you are paid, we will give you at least 30 days’ notice in writing. If you don’t accept a change, you may end this agreement before it takes effect. Bookings already made stay on the terms that applied when they were made.

This agreement is governed by the laws of Tasmania, Australia, and we each submit to the non-exclusive jurisdiction of its courts.

• Player Bash Pty Ltd (trading as Player Bash)
• Unit 3/11 Lambert Avenue, Sandy Bay TAS 7005, Australia
• support@playerbash.com

Billing and payouts: billing@playerbash.com