Terms of Service

Player Bash is operated by Player Bash Pty Ltd, a company registered in Australia. In these terms, “we”, “us” and “Player Bash” mean Player Bash Pty Ltd, and “you” means the person using the platform.

• Player Bash Pty Ltd (trading as Player Bash)
• Unit 3/11 Lambert Avenue, Sandy Bay TAS 7005, Australia
• support@playerbash.com

By creating an account, making a booking or otherwise using the Player Bash app or website, you agree to these terms. If you don’t agree to them, please don’t use Player Bash.

Our Privacy Policy and Cookie Policy form part of this agreement.

Player Bash is a booking platform. We connect players with sports centres, and with each other, and we take care of the money side of a booking.

What we are responsible for

• Taking your payment. You buy your booking from Player Bash, and “PLAYER BASH” is what appears on your card statement.
• Refunds, chargebacks and payment disputes. If money needs to come back to you, we are the ones who return it.
• Passing your booking through to the centre, and passing the centre’s share of the money on to them.
• Support for anything to do with a payment or a booking record.

What the centre is responsible for

• The court, the equipment, the lighting, the change rooms and everything else about the venue.
• Making the court available at the time you booked, and telling us promptly if it can’t be.
• Safety, supervision, insurance and compliance at their premises, including their own venue rules and entry conditions.
• Any extra services you buy directly from them at the venue, such as hire equipment, coaching or a café purchase.

We check that a centre is a genuine sports facility before it can take bookings, and we can suspend a centre that isn’t meeting its obligations. But we don’t operate the venues, and we can’t promise a particular standard of facility. Where something goes wrong on site, tell us — see Complaints, disputes and governing law.

You must be 18 or over to hold a Player Bash account, make a booking or pay for anything through the platform.

Under-18s are welcome on court. A parent or guardian with an account can book for them and add them as a participant, and remains responsible for that booking, for supervising them, and for anything they do at the venue. Under-18s must not create their own account.

If we find out an account holder is under 18, we will close the account and refund any booking that hasn’t been played.

• Give us accurate details when you sign up, and keep them up to date. Your name matters — centres use it to know who is on their court.
• Your account is yours alone. Don’t share your sign-in details or let anyone else use your account.
• Tell us straight away at support@playerbash.com if you think someone else has access to your account.
• You can close your account at any time from the app, or at playerbash.com/delete-account. Closing your account doesn’t cancel bookings you’ve already made — cancel those separately if you don’t intend to play.

When you choose a court and time and confirm payment, you’re making an offer to book. The booking is confirmed once your card issuer approves the hold on your card and we tell you it’s confirmed — in the app and by email. Until you see that confirmation, you don’t have a booking.

Availability can change while you’re checking out. If a slot is taken before your payment completes, we won’t charge you, and any hold is released.

Booked times are in the centre’s local time zone. Please arrive in time to start and finish within your slot — centres run back-to-back bookings and the court will be needed by someone else.

What you pay

The price shown for a court is the total you pay for that booking. We don’t add a booking fee on top at checkout. Our fee is already included in the price and is settled with the centre out of their share.

That fee — the booking fee — is a small flat amount that scales with the size of the booking. It is what Player Bash earns on a booking, and it matters if you cancel, because it is not refunded. The exact fee for your booking is always shown in the app before you commit, and on your receipt.

All prices are in Australian dollars. If your card is issued outside Australia your bank may add its own conversion or international fee, which we don’t control and don’t receive.

How and when your card is charged

Player Bash uses a hold-then-charge model, so you aren’t out of pocket while you can still cancel for free:

• When you book, we ask your bank to place a hold (an authorisation) on your card for the full amount. The money is reserved but not taken, and it will usually show as “pending” in your banking app.
• When your free cancellation window closes — see the next section — we take the payment. This is normally 12 hours before a court booking, though the centre can set a different window.
• Card holds expire after about a week. If your booking is further away than that, we take the payment before the hold expires instead, and we will tell you when that happens.

Card details are handled by our payment provider, Stripe. Player Bash never sees or stores your full card number. If you choose to save a card for next time, it is stored by Stripe, not by us.

You can invite other players to pay their share of a booking. When you do:

• Your card is held for the full amount of the booking from the start. As each co-player pays their share, the part of your hold that covers them is released, and you are only charged your own share at the end.
• Co-players pay their share plus a split payment fee, shown to them before they pay. It covers the cost of processing a separate card payment for their share.
• Co-players have a limited window to pay, and always finish before your free cancellation window closes. If a share is unpaid by then, it stays on your card and you are charged for it.
• The number of shares is fixed when the booking is made. You can swap who fills a share that nobody has paid for yet, but you can’t add or remove shares afterwards.
• Only the person who made the booking can cancel it. A co-player who can no longer play should speak to them.

This section is our cancellation and refund policy. It applies alongside — and never instead of — your rights under the Australian Consumer Law, which are set out at clause 14.

Your free cancellation window

Every booking has a deadline up to which cancelling costs you almost nothing. Unless the centre sets a different window, which we show you before you book and on the booking itself, it is:

The window that applied when you paid is the one we honour. If a centre shortens its cancellation window later, that change never applies backwards to a booking you have already made.

What you get back

The centre’s late cancellation fee

Centres may charge a fee for cancelling after the deadline, as compensation for a court they can no longer re-let. It is set by the centre — as either a fixed amount or a percentage of the court price — is never more than the court price, and is shown on the booking and on the cancellation screen before you confirm. That fee goes to the centre, not to us.

Once a booking has started

A booking can’t be cancelled through the app once its start time has passed. If you didn’t play because of something the centre did or failed to do, contact us — clause 13 still applies.

If you split the booking

• Only the person who made the booking can cancel it, so a co-player is never penalised for a decision they had no part in.
• If the booking is cancelled before the deadline, every co-player who has paid is refunded in full. Nothing is kept from them.
• If it is cancelled after the deadline, each co-player’s own booking fee and card processing cost are kept from their refund, because that money has genuinely been spent.
• Co-players whose share was only held, not charged, get the whole hold released.

How refunds are paid

Refunds go back to the card you paid with. We process them immediately, and your bank usually takes 5 to 10 business days to show the money. Released holds are typically cleared by your bank within a few business days. We can’t refund to a different card or to a bank account.

You will get a receipt for every payment, and a credit note whenever money is returned, in the app and by email.

Sometimes a centre has to cancel — a burst pipe, a blackout, a court double-booked in their own system.

If your booking is cancelled by the centre or by us, or the court isn’t usable when you arrive, you get a full refund — the entire amount, including the booking fee. You are never out of pocket for a booking we couldn’t deliver. Where we can, we will also offer you an alternative time or venue, but you are not obliged to take it.

If you turn up and cannot play, tell us within 7 days at support@playerbash.com with your booking reference so we can sort it out with the centre.

Depending on the circumstances you may also be entitled to compensation for reasonably foreseeable loss under the Australian Consumer Law — see clause 14.

Beyond booking a court, you can create or join matches and tournaments. A few things work differently:

• Where an activity has an entry fee, your place is only held once your payment is authorised. Places not paid for within the stated window are released to other players.
• The person who created the activity sets the format, the number of places and who can join, and can remove participants.
• Cancellation windows for matches and tournaments are longer than for court bookings, because other people have organised their day around your place. See clause 8.
• Results, ratings and leaderboard positions are generated from reported scores. We may correct or remove results that appear to be wrong or manipulated.

On court

Sport carries risk. You take part at your own risk, you are responsible for judging whether you are fit to play, and you must follow the centre’s rules and any direction from their staff. We recommend you hold your own accident or health cover.

Other players on Player Bash are members of the public. We don’t run background checks on them. Use the same judgement you would meeting anyone new, and meet at the venue.

On the platform

You agree not to:

• harass, bully, threaten, discriminate against or abuse anyone, whether in chat, on a profile or at a venue;
• book courts you don’t intend to use, or repeatedly cancel late and leave centres out of pocket;
• post anything false, misleading, unlawful, or that infringes someone else’s rights;
• use Player Bash to advertise, resell court time, or run a competing service;
• scrape the platform, use bots, or try to get around our security, rate limits or access controls;
• impersonate anyone, or create an account for someone else.

You can block or report another player from within the app. Reports of threats to someone’s safety are treated urgently, and we may refer them to the police.

You keep ownership of what you post — your profile, photos, messages and results. By posting it you give us a non-exclusive, royalty-free licence to host, store and display it as far as we need to in order to run Player Bash. That licence ends when you delete the content or your account, except where we need to keep a copy by law or for a record of a transaction.

The Player Bash name, logo, app, website and everything in them (apart from your content and centre-supplied material) belong to us or our licensors. Please don’t copy, modify or redistribute them without our written permission.

If you think something on Player Bash infringes your copyright, email info@playerbash.com with enough detail to identify the material and your rights in it.

How we handle your personal information is set out in full in our Privacy Policy, which forms part of this agreement. The two points people most often need are these.

Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access: encryption in transit and at rest, role-based access so staff only reach what their job needs, an audit trail over sensitive changes, and rate limiting and monitoring against automated abuse. Your card number never reaches our systems — it goes directly to Stripe. If a breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires. The detail is at Privacy Policy — Data security.

Retention and deletion

You can delete your account at any time, from the app or at playerbash.com/delete-account. It takes effect immediately and cannot be undone.

• Your name, email, phone number, date of birth, photo and social connections are removed or de-identified straight away — including your name and photo on messages you have sent.
• Records of your bookings, payments, refunds and receipts are kept for 7 years, because the Corporations Act 2001 requires a company to keep its financial records for that long. They are no longer connected to a usable profile, and are permanently destroyed at the end of that period.
• If you have a booking you have paid for that hasn’t happened yet, cancel it or play it first — once the account is gone there is no one left for us to refund.

Full retention periods for every category of information are at Privacy Policy — Data retention.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, services must be supplied with due care and skill, be fit for the purpose you told us about, and be supplied within a reasonable time.

For major failures with a service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these terms — including our cancellation policy, our fees or our liability clause — limits, excludes or modifies those rights. Where anything in these terms conflicts with the Australian Consumer Law, the Australian Consumer Law applies.

This clause applies only to the extent the law allows, and is always subject to clause 14.

• We provide the platform with reasonable care and skill, but we can’t promise it will always be available, uninterrupted or free of faults.
• We are not responsible for the condition or operation of a centre’s premises, for injury arising from playing sport, or for the conduct of other players — except to the extent it results from something we did or failed to do.
• Where our liability can lawfully be limited, our total liability to you for any claim connected with a booking is limited to the amount you paid for that booking.
• Neither of us is liable to the other for indirect or consequential loss, or for loss of profit or opportunity, to the extent the law permits that exclusion.
• Nothing in these terms limits our liability for fraud, or for death or personal injury caused by our negligence.

We may suspend or close your account if you breach these terms, if we reasonably suspect fraud or unauthorised use, or if we’re required to by law. Unless the circumstances make it inappropriate — for example a safety issue or suspected fraud — we’ll tell you why and give you a chance to respond.

If we close your account, we will still honour or refund bookings you have already paid for, and you can still ask us for your data. You may close your own account at any time, as described at clause 4.

We may update these terms — for example when we add features or when the law changes. When we do:

• We’ll change the “last updated” date at the top.
• For changes that materially affect your rights or what you pay, we’ll tell you in the app or by email at least 14 days before they take effect.
• If you don’t accept a change, you can close your account before it takes effect. Bookings you have already made stay on the terms and cancellation window that applied when you made them.

If something has gone wrong, tell us first — most things are quickest to fix directly. Email support@playerbash.com with your booking reference and what happened. We aim to acknowledge complaints within 2 business days and to resolve them within 15 business days.

If we can’t sort it out between us, you can take the matter to the consumer protection agency in your state or territory, or to the Australian Competition and Consumer Commission. If your complaint is about a payment, you may also be able to raise it with your bank.

These terms are governed by the laws of Tasmania, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Tasmania and the courts able to hear appeals from them. Nothing here stops you bringing a claim in your own state or territory where the law gives you that right.

If any part of these terms is found to be unenforceable, the rest continues to apply.

• Player Bash Pty Ltd (trading as Player Bash)
• Unit 3/11 Lambert Avenue, Sandy Bay TAS 7005, Australia
• support@playerbash.com

Billing and receipts: billing@playerbash.com
Privacy: privacy@playerbash.com

Run a sports centre? Your agreement with us is at Centre Terms.